Terms of Service

Nature of service

freeclinic.cn is run by FreeClinic, an individual-led project. FreeClinic is not a company, hospital, clinic or pharmacy.

FreeClinic offers online initial health consultations with physicians in mainland China. A consultation gives general health information and suggested next steps. It is not a diagnosis or treatment.

• Applications are accepted only from patients in China, the United States, Canada, the United Kingdom, Australia, New Zealand, France, Germany and Italy
• We aim to reply within 48 hours. This is a target, not a guarantee
• No remote prescriptions, remote treatment, invasive procedures, surgery or hospital admission arrangements
• FreeClinic is not an emergency service

Free consultation policy

Each person may receive one free initial general consultation in their lifetime.

We check this by email address and phone number. At present these checks are done by hand. If you have already used your free consultation, a new request counts as a later consultation, which costs USD 28.

Do not use different email addresses or phone numbers to get more than one free consultation.

Paid services, payment and refunds

The following services are paid:

• Second and later consultations: USD 28 each
• Lab report review: USD 19 per set of up to 3 related reports
• Imaging second opinion for X-ray, CT or MRI: USD 49
• Chronic care monthly follow-up: USD 39 per month, cancel anytime
• Counseling session of 50 minutes: USD 59
• All fees are paid directly to the doctor. FreeClinic never collects or holds payments
• The website has no checkout. The doctor arranges payment with you after accepting your request
• Refunds are handled by the doctor. If the doctor cannot assess your case, the doctor gives you a full refund

Referral to SeekDoctor

FreeClinic has a referral relationship with SeekDoctor (seekdoctor.net). SeekDoctor handles surgery, hospital treatment and travel to China for treatment.

If your needs go beyond an online consultation, we may suggest SeekDoctor. Using SeekDoctor is your choice.

FreeClinic signs no treatment contracts and collects no surgery or hospital fees. Any treatment arrangement is between you and SeekDoctor or the treating hospital, under their own terms.

We share your information with SeekDoctor only after you give explicit consent.

User responsibilities

• Give accurate and complete information about yourself and your health
• Apply only if you are in one of the nine countries listed above
• Use your own email address and phone number
• If you are under 18, apply with a parent or guardian
• Do not use the site, its forms, email or WhatsApp for emergencies
• Do not delay local medical care while you wait for a reply
• Do not submit false, abusive or unlawful content, or try to disrupt the site

Medical disclaimer

A consultation is not a diagnosis and does not create a doctor-patient relationship for treatment. Doctors do not prescribe medicine or treat patients remotely. No outcome is guaranteed.

In an emergency, call your local emergency number. Read our Medical Disclaimer page for the full text and emergency numbers.

Limitation of liability

To the extent the law allows, FreeClinic is not liable for:

• Decisions you make based on a consultation
• The acts, advice or omissions of doctors, SeekDoctor, hospitals or other third parties
• Payments you make to doctors and any refund disputes with them
• Delays, interruptions or errors on the website
• The content of advertisements and external websites

Intellectual property

The text, design and graphics on this site belong to FreeClinic or are used with permission. You may view and print pages for personal, non-commercial use. Do not copy, republish or sell site content without written permission.

Names and trademarks of third parties, including SeekDoctor and advertisers, belong to their owners.

Information you submit stays yours. We use it only as described in our Privacy Policy.

Changes to these terms

We may update these terms. We will post the new version on this page and change the date at the top.

If you keep using the site after an update, the updated terms apply.

Governing law

To be confirmed. The governing law and the place for resolving disputes have not been set yet. We will confirm them and state them on this page before paid services are offered.

Nothing in these terms removes rights you have under the mandatory consumer laws of the country where you live.

Contact

Questions about these terms can be sent to FreeClinic, an individual-led project:

• Phone and WhatsApp: +86 183 0918 0000
• Email: timecoolcom@gmail.com
• Email: 18309180000@139.com