Frequently asked questions

Yes. Each person can have one free consultation. You do not need a card to apply, and there is no hidden fee.

We check each request against the email address and phone number used before. A second request from the same person is treated as a follow-up, which is a paid service.

Within 48 hours, by email or WhatsApp, whichever you choose in the form. If your symptoms are urgent, seek local medical care now.

A follow-up consultation is $28 per session. Lab report reviews start at $19 and imaging second opinions are $49. See the Paid services page for the full list.

You pay the doctor directly. FreeClinic does not collect consultation fees. The doctor sends payment details after you request a service.

Refunds are handled by the doctor. If the doctor cannot assess your case, you receive a full refund.

Only the FreeClinic team and the doctor reviewing your request. We share your details with a partner only with your consent. Read the Privacy policy for details.

Do not attach them to the form. After we reply, you can send them by WhatsApp or as an email reply if the doctor asks for them.

No. The consultation gives advice and next steps only. It does not replace a diagnosis, prescription or in-person care from your local doctor.

Doctors working in China. Each doctor's profile is published on the Doctors page after their licence and credentials are checked.

With your consent, we refer you to our partner platform SeekDoctor, which arranges specialist care and treatment trips in China. FreeClinic does not arrange surgery or collect treatment fees.

Consultation requests are accepted from China, the United States, Canada, the United Kingdom, Australia, New Zealand, France, Germany and Italy. Communication is in English or Chinese.