Privacy Policy
This policy explains how FreeClinic handles your personal and health information and how you can control it.
Your information and how we use it
Last updated: 13 October 2026. FreeClinic, an individual-led project, is responsible for this data.
What we collect
When you apply for a consultation or contact us through a form, we collect:
- Name, email address and phone or WhatsApp number
- Country and age
- The medical department you choose
- A description of your health concern
- Your medical history, if you choose to give it
- Your preferred contact channel
- Your consent choices
How we use it
Medical files are not uploaded on this site. A doctor may ask you to send files such as reports or scans by WhatsApp or email reply.
- To review your request and pass it to a suitable doctor
- To check that each person receives only one free consultation, using email address and phone number
- To contact you through your preferred channel
- To refer you to SeekDoctor, only if you explicitly consent
- To answer questions and handle complaints
- To count page views and understand how the site is used
- To meet legal obligations
Legal bases
Under the GDPR and similar laws, we rely on these legal bases:
- Explicit consent, for your health information, for sending your data to doctors in China and for any referral to SeekDoctor
- Steps you ask us to take, for handling your consultation request and replying to you
- Legitimate interests, for preventing duplicate free consultations, keeping the site secure and basic page view analytics
- Legal obligation, where the law requires us to keep or disclose data
Who we share with
We do not sell your personal data. We do not share it for cross-context behavioral advertising.
- Doctors: physicians in mainland China who review your request
- SeekDoctor (seekdoctor.net): only after your explicit consent
- Service providers: the website platform that hosts the site, stores form submissions and emails them to us, and the email and messaging services we use to reply
- Authorities: only when the law requires it
Transfers, security and your rights
International transfers
Our doctors are in mainland China. If you apply from another country, your data, including health information, is transferred to China. Data protection law in China may differ from the law where you live.
We make this transfer with your explicit consent, and only to the people who need the data to handle your request. Our website platform and email services may also process data in other countries.
Security and retention
We take reasonable steps to protect your data, such as limiting access to the people who need it. No internet transmission or storage is fully secure.
We keep your data for 24 months, then delete it.
Your rights
Depending on where you live, you have the right to:
- Access the personal data we hold about you
- Correct data that is wrong or incomplete
- Delete your data
- Receive your data in a portable format
- Object to how we use your data
- Withdraw your consent at any time
- Opt out of the sale or sharing of your data. We do not sell or share your data, but you can still ask
How to make a request
Email timecoolcom@gmail.com with your name, the email address or phone number you used and what you want us to do.
We may ask you to confirm your identity. We will reply within the time the law requires. We will not treat you differently for using your rights.
Withdrawing consent does not affect use of your data before you withdrew it. You can also complain to the data protection authority where you live.
Cookies, children and updates
Cookies
The site may use essential cookies that it needs to work, and analytics cookies or similar technology to count page views.
No advertising tracking pixels are currently installed. If you click a labelled affiliate ad, the advertiser's website may use its own cookies under its own policy.
You can block or delete cookies in your browser settings.
Children's privacy
If you are under 18, you must apply with a parent or guardian.
We do not knowingly collect personal data from children under 13, or under 16 where local law sets that age, without consent from a parent or guardian. If you think a child has sent us data without this consent, contact us and we will delete it.
Changes to this policy
We may update this policy. We will post the new version on this page and change the date at the top.
Contact
For privacy questions and data requests, contact FreeClinic, an individual-led project:
- Data requests: timecoolcom@gmail.com
- Phone and WhatsApp: +86 183 0918 0000
- Email: 18309180000@139.com